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A Difficult Order
sourcewww.eaglesight.net
publisherGinger
time2018/03/06
- Its the first time to handle so difficult order. Thanks for the trustness of out client and also the perfect teamwork
of Eaglesight Team.
A difficult order
January 5, 2017 | received an email sent from one of our cooperated client, the email mentioned that he was working with another factory for his sleeping bag order. But he found the serious quality defect before the shipping time so he asked if we can hep to solve this problem. | ||||
January 6, 2017 |
We asked for the original sample immediately after we learned about the whole thing and product details. |
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January 18, 2017 |
Original sample sent out from USA. |
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February 8, 2017 | Finally received the original sample by "not that fast" EMS. | ||||
February 10, 2017 | We sent the original sample to the factory "X" that we have steady cooperation. Because the special design of sleeping bag, the magnet, one of the sleeping bag accessories, always be attracted to the machine which makes it difficult to sew.So the factory was reluctant to help making sample. But...they finally agreed! | ||||
May 18, 2017 | After several times of trying, we finally sent out our counter sample. | ||||
July 7, 2017 | Client have to delay placing the the mass production order because of slow sales. | ||||
July 29, 2017 | We had a great meeting with client at our booth during the Outdoor Retailer Show at USA. | ||||
August 24, 2017 | Order confirmed. 100 pieces sleeping bag values $8530. However our factory "X" refuse to make mas s production because the magnet is so strong that could hurt the workers. After efficient communication, factory "X" recommended factory "W" to us. | ||||
September 6, 2017 | We placed the order to factory "W" after confirmed with client. | ||||
October 15, 2017 | It's a little difficult to cooperate with a "brand- new" factory that we had never worked before. Every procedure had been delayed,so we adjusted the schedule and speeded up accordingly for catching up the de livery time. | ||||
October 20, 2017 | Pre-production sample was completed with 2 days delay. | ||||
October 25, 2017 | Proceeded to mass production after got confirmation from clilent | ||||
November 17, 2017 | We assigned two colleagues as QC from our QC department to factory "W" to control the manufacture process and quality. The delivery time had been delayed for 15 days. No doubt, we passed the Third Party Inspection that designated by client. To avoid the "out of stock" at client side , we made a proposal that shipping 30 pieces by FedEx firstly.We bear the shipping cost. | ||||
November 20, 2017 | For the fedEx didn't tell us all the required documents . We came to office to complete the required documents on weekend and then send out the goods IN TIME. | ||||
November 30, 2017 | The remaining 70 pieces had left from the loading port. | ||||
February 10, 2018 | I received an email sent from the client about new order plan. | ||||
Its the first time to handle so difficult order. | |||||
Thanks for the trust of out client and also the perfect teamwork from the Eaglesight Team. | |||||
The lesson,I got from this order is that HONESTY is always the essential and key character to be a better man or better business man. | |||||
Only know what client need and put their demand in the first place, can we provide better service! | |||||
Please remember, EAGLESIGHT is becoming the world's leading outdoor product service providers |
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